Complaining and Apologizing 'Customer Care'

Complaining and Apologizing 'Customer Care'

ACTIVITYPairwork: speakingAIMTo act out phone calls where a customer complains to a company.GRAMMAR AND FUNCTIONComplaining, ApologizingVOCABULARYmail orderMATERIALS AND PREPARATIONWorksheet | Teacher's notesMake one copy of the worksheet for each pa...

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