Blog Posts - Customer Satisfaction

Jeff Djevdet (cc) Errors in business happen, but when you take the wrong direction — even in good faith — that makes customers feel deceived, you risk to never see them again. Hurting customers may risk you business and reputation, but ev...

Every Friday we are posting 5 tips to help you market your virtual assistant business Continue reading →...

When it comes to delivering high quality support services, a new survey from Canon reveals that maintaining high customer satisfaction is facility executives’ most important and most challenging responsibility. Read Facility Executives Say Customer...

B2B: Customer satisfaction surveys I have been writing about the Customer satisfaction survey regarding the end-user perspective, but how about the ITSM point of view? Customer satisfactions survey in ITIL® I like to think Customer satisfaction surv...

Consumerization: Customer satisfaction surveys Everybody receives ‘em, from every kind of services: whether it was a hotel accommodation or a booking of concert tickets or anything.. In the era of consumerization the end customer is a king and thei...

Last night in a discussion about gold, I brought up Martin Armstrong, economist at Armstrong Economics (and former chairman of Princeton Economics International Ltd.) and the creator of the Economic Confidence Model, and something he said about the y...

Are ‘cardless’ customer loyalty schemes the future? While Brazil battles with the worst recession in recent years, the Scandinavian countries are leaving experts worried about the recent deflation. Sweden saw inflation for all 2015 drop by 0.04...

This post is going to be a bit different - I usually write about emerging markets and Brazil but this time I'm going to write about two customer service experiences I recently had here in the UK - and guess what, they both left me very pissed off! 1...

Automation takes place everywhere, whether it is a small business or large business. An industry like tourism needs a boost up with automation thus it is one of the most efficient revenue making sector all over the world. Creating an online offshoot...

(To enlarge via computer keyboard, hold ctrl key down while rolling mouse wheel forward/away from you)Customer Satisfaction Is KeySeveral Criteria Determine How Buyers and Sellers Select a Real Estate FirmBuyers who choose a real estate firm based on...

Measuring the Factors behind Customer Satisfaction: A Study of Apex Adelchi Footwear Ltd.General purpose of this internship report is to Measure the Factors behind Customer Satisfaction. Consumer satisfaction are classified as the factor by which the...

 Internship Report on Measuring Customer Satisfaction of the Agrani Bank LtdRead more »...

Hi Guys, It is so often said in Marketing that a mere Customer Satisfaction is not enough and you need to go ahead and delight the customer for Customer is always the king. I and my friends have been... Visit my blog to have more intresting and usef...

What makes you a happy customer?   The war of gaining customers and customer satisfaction is not new but it’s certainly become a tug of war out there between introducing products and pricing. Every week customers like you and I read about...

Hudson Management Services, established in 1993, offers custom-built business solutions & improvement programs through sales enhancement, market research and management consulting. HMS is strong leader in B2B Lead Generation, founded on service a...

Domestic auto giant, Mahindra & Mahindra is exultant with its iconic Sports Utility Vehicle (SUV), XUV500. The company has recently declared that it has sold 75,000 units of this car in a span of 2 years, since its global launch. It is a laudable...

Back in September there was a story from The Grocer called: Iceland: ‘customer engagement scheme is paying off’, which showed how Iceland, a UK grocery retailer, has implemented some small changes in it’s customer experience that has allowed it...

John Hunter has asked me again this year to participate, and for me it is a great honor and privilege, in the global examination of best blogs and online resources in management improvement, in particular lean thinking. Each year John publishes the r...

Sapeste che casino negli ultimi giorni… Ero già partito con l’idea di ricominciare a scrivere regolarmente ma mi si rompe il MAC (con la conseguente perdita di moltissimi file che non avevo salvato nella nuvola – infatti è partito...

  What Did I Hear? Do you pay attention to the background sounds in the places you go? Olive Garden thinks so. That’s why they are changing up the music you hear when dining in their restaurants according to an article in today’s news. In an...

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