Blog Posts - Omni-channel Retailing



Retailers – “You’ve never had it so complicated!”

Is your retail brand ready to succeed in a complicated, customer orientated world?   Without doubt, life used to be easy for retailers. To echo the famous words directed to the general public “you’ve never had it so good” the equally vali...
by VM-Chronicles on Jun 10, 2016

Fossilisation: A Personal Investment

Far from remaining in the history of time, Fossil’s latest incarnation inhabits the modern world of customisation and personalisation, with new products, new services and a whole new store with a clear focus on the “his” & “hers.” An in...
by VM-Chronicles on Jun 9, 2016

“What on earth is happening in my stores?!”

“How can I actually know for certain what is happening in my stores and what my customers are doing, and so ultimately know what to do to improve their experience and my commerciality?”   It is still a widespread scenario that head...
by VM-Chronicles on May 13, 2016

Retail analysis: The Usual Suspects – Personalisation & Patterns

It’s very easy for a retailer to go chasing in circles attempting to catch the evasive scraps of essential new data, insights and analysis blown into a constant ferment by the prevailing winds of new information. Throw into this cyclone complex omn...
by VM-Chronicles on May 3, 2016

John Lewis “over the moon” about Christmas!

Well, you’re going to see this a million times before the man in the red robes makes his way down your chimney this year. Like it or not its up to you, and as with all good things that make friends and build loyalty it will equally develop enem...
by VM-Chronicles on Nov 6, 2015

Tim Radley “Visual Merchandising; a Return to Selling” No.1

“Visual Merchandising – A Return to Selling!” part 1 An article by Tim Radley in VM&RD Magazine India, Oct 2015   I was fortunate enough this year to be invited to speak at the In-Store Asia 2015 event in Mumbai. What I found...
by VM-Chronicles on Oct 29, 2015

Tim Radley “Visual Merchandising a Return to Selling” No.2

“Visual Merchandising – A Return to Selling!” part 2 An article by Tim Radley in VM&RD Magazine India, Oct 2015     I was fortunate enough this year to be invited to speak at the In-Store Asia 2015 event in Mumbai. What I found...
by VM-Chronicles on Oct 29, 2015

“Making the most of what Retailers’ have!”

After another turbulent week on the world’s stock markets and a refocus on the uncertain economic horizons ahead, purse strings are inevitably drawn ever more tightly around the already tied arms of retail bosses and managers. Restricted investmen...
by VM-Chronicles on Sep 1, 2015

Argos Accelerated: The Digital Dilemma of an Invisible Assortment

Better late than never Argos, the seasoned survivor of the catalogue age, continues to catapult its perfect proposition for the omni-channel world from its pre-historic paper origins into the efficiencies of a digital dynamo The latest Argos incarn...
by VM-Chronicles on Sep 1, 2015

Microsoft Moves: New Windows on the Retail World

There are many rhymes and reasons why brands become retailers, and the buyout of Nokia by Microsoft and the rebranding of the phone hardware has given the software giant an interesting opportunity to develop a physical store presence.   Former...
by VM-Chronicles on Aug 26, 2015

Automotivation: Rockar’s Super Highway Hyundai Boutique

In a sector well overdue for its service, a new arrival in the market is taking off the handbrake on retail innovation and hurtling headlong into the comfortably parked parade of traditional car show-rooms.   In partnership with Hyundai, no slo...
by VM-Chronicles on Aug 7, 2015

VM&RD: “What’s The Future of Visual Merchandising?” Part 3

“What is the Future for Visual Merchandising?” - Part 3 An article by Tim Radley in India’s VM&RD Magazine   Extracted from the article on “What is the Future for Visual Merchandising?” a first collaboration with VM&SD...
by VM-Chronicles on Jun 23, 2015

VM&RD: “What’s the Future of Visual Merchandising?” Part 4

“What is the Future for Visual Merchandising?” - Part 4 An article by Tim Radley in India’s VM&RD Magazine   Extracted from the article on “What is the Future for Visual Merchandising?” a first collaboration with VM&SD...
by VM-Chronicles on Jun 23, 2015

Larger than Life: Simply Be a Physical Presence

The complex kaleidoscope of omnichannel continues to see the cross-fertilisation of both the online channel and physical high streets and shopping malls with insurgents from the other side of the digital wall.   Whilst the most successful physi...
by VM-Chronicles on Feb 24, 2015

John Lewis Heathrow Store: Take a tour

John Lewis features heavily in the innovation accolades category, a pioneer in format development, developer of own brand and most noticeably in the omni-channel world at the vanguard of click and collect, next day delivery and a host of customer foc...
by VM-Chronicles on Feb 7, 2015

John Lewis Airport Ambassador: Pinterest Gallery

Flying the flag beyond its natural habitat John Lewis is set to convert customers worldwide in its quest to make the retail world a considerably smaller and coordinated one.     Follow VM-unleashed! Ltd’s board Connect & Collect:...
by VM-Chronicles on Feb 4, 2015

Connect & Collect: John Lewis Airport Ambassador

The rebuilt terminal 2 at Heathrow airport has many benefits beyond the bright new environment, faster check-in, streamlined security processes and state of the art facilities. New and refreshed formats abound in both food and retail, and amongst the...
by VM-Chronicles on Feb 1, 2015

Automotivation: Rockar’s Super Highway Hyundai Boutique

In a sector well overdue for its service, a new arrival in the market is taking off the handbrake on retail innovation and hurtling headlong into the comfortably parked parade of traditional car show-rooms.   In partnership with Hyundai, no slo...
by VM-Chronicles on Nov 24, 2014

Foyles Literary Statement: Where Actions Speak Louder than Words

On a street synonymous with literature a new chapter has been written in the tumultuous tale of the traditional bookstore. Foyles may have physically moved only metres, but as a concept it has made a journey that brings it into a new century and a co...
by VM-Chronicles on Oct 12, 2014

Underground Connection: A New World in Old Street

In an area of London not short of innovation, and with retail delights and surprises bursting out of every industrial alley way and distressed doorway, the newest players are moving underground, taking residence amongst the newsagents and cobblers of...
by VM-Chronicles on Sep 30, 2014


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