Latest Blog Posts for The Pellerin Portfolio

• Evolve and Adapt to Remain Relevant in Today’s Working World
  on Jan 16, 2012 in Employment Future Proofing Kristen Hertel Scott Burns Reliency Small Business
  Scott Burns, a noted financial columnist, posted a column about a woman who showed that the recent economic upheavals did not have to end in disaster. Kristen Hertel had been a successful employee of a large real estate brokerage firm. When the botto...
• Evolve and Adapt to Remain Relevant in Today’s Working World
  on Jan 16, 2012 in Employment Future Proofing Kristen Hertel Reliency Scott Burns Small Business
  Scott Burns, a noted financial columnist, posted a column about a woman who showed that the recent economic upheavals did not have to end in disaster. Kristen Hertel had been a successful employee of a large real estate brokerage firm. When the botto...
• Another Nail in the Post Office Coffin
  on Jan 4, 2012 in Customer Experience Customer Service and Support customer service United States Post Office USPS
  Even before the Post Office’s current problems, stemming from a requirement for prepayment into retirement programs, it hadn’t been a place you wanted to business with. It has been the butt of jokes for years about their service record: S...
• Another Nail in the Post Office Coffin
  on Jan 4, 2012 in Customer Experience Customer Service and Support customer service United States Post Office USPS
  Even before the Post Office’s current problems, stemming from a requirement for prepayment into retirement programs, it hadn’t been a place you wanted to business with. It has been the butt of jokes for years about their service record: S...
• No Joy in Dirtville: The Rangers Lose Steam, Could Your Employees Run Out of Gas, Too?
  on Oct 31, 2011 in Employee Retention employee retention performance appraisals Ron Washington Texas Rangers World Series
  I’m not really a sports fan but I got a little excited last week when it looked like the Rangers were about to win their first World Series. That was a heart-breaker, not being able to come back in that final game and git’er done. Hence,...
• No Joy in Dirtville: The Rangers Lose Steam, Could Your Employees Run Out of Gas, Too?
  on Oct 31, 2011 in Employee Retention employee retention performance appraisals Ron Washington Texas Rangers World Series
  I’m not really a sports fan but I got a little excited last week when it looked like the Rangers were about to win their first World Series. That was a heart-breaker, not being able to come back in that final game and git’er done. Hence,...
• Customer Service R&R: Metrics and Rewards & Recognition
  on Oct 7, 2011 in Cross-posted Blog Customer Experience customer experience employee retention rewards and recognition
  90% (of) Employees say customer experience is very important or critical in their company’s strategies 31% (of) Employees say company recognized or rewards employees for improving the experience. from How to Build a Customer-Centric Culture Tha...
• Customer Service R&R: Metrics and Rewards & Recognition
  on Oct 7, 2011 in Cross-posted Blog Customer Experience customer experience employee retention rewards and recognition
  90% (of) Employees say customer experience is very important or critical in their company’s strategies 31% (of) Employees say company recognized or rewards employees for improving the experience. from How to Build a Customer-Centric Culture Tha...
• When VOC Calls – Listen
  on Sep 28, 2011 in Cross-posted Blog Customer Experience Blogging content creation VOC
  I don’t know about your newspaper, but mine seems full of bad news today. Housing prices are sinking, the President of the Federal Reserve Bank of Dallas says the economy is near stall speed, and Reddy Ice Holdings is in danger of being deliste...
• When VOC Calls – Listen
  on Sep 28, 2011 in Cross-posted Blog Customer Experience Blogging content creation VOC
  I don’t know about your newspaper, but mine seems full of bad news today. Housing prices are sinking, the President of the Federal Reserve Bank of Dallas says the economy is near stall speed, and Reddy Ice Holdings is in danger of being deliste...

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