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All about my work experience as a Technical Support Agent working for US customers.

Owner: elmerlovesoreo

Listed in: Technology

Language: English

Tags: Tech Support, Elmer, Technical, Call Center, Agent

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Latest Blog Posts for Elmer Tech Support

  • #InternetForAll
    on Jun 15, 2016 in Globe Internet PLDT Fibr
    I am hesitant to believe that the recent purchase of SMC telco assets by Smart/PLDT and Globe will improve the quality of Internet service in the country but I’m hoping I’m wrong. I hope this recent development will help resolve the issue of #Slo...
  • HOOQ, iFlix or Netflix?
    on Feb 27, 2016
    Netflix recently launched its Philippine division. Netflix is very popular in the US and we’ve handle quite a number of calls from customers that streams movies and TV shows via Netflix. Prior to the launch of Netflix Philippines, two other compani...
  • How To Do An IP Release and Renew
    on Feb 6, 2016
  • Windows 10 Coming This July 29, 2015So I got the confirmation email today regarding my reservation of the Windows 10 upgrade available starting July 29, 2015. A few days ago, I got a pop up notification on my taskbar on how to get Windows 10 upgrade for free. Yes, it’s a full versio...
  • Strong Password
    on Jan 11, 2015 in Computers Movies
    There’s an upcoming movie called “Black Hat” starring Chris Hemsworth and it will be all about hacking, cyber crime and crippling the international banking system. It’s very relevant to us since we’re part (and working) in the digital world...
  • Upcoming Job Fairs This July
    on Jul 3, 2014 in Job Fairs SM Megamall
    A lot of my friends are currently unemployed right now and I’m doing my best to help them. I’ve been revising their resume and sending these to BPO companies. Good thing there are 2 upcoming job fairs this July – 1 in SM Megamall (which is very...
  • How To Delete Browsing History In Chrome
    on Feb 22, 2014 in Google
    The Google browser Chrome is quite popular these days that we are getting quite a number of US customers calling in regarding an issue with their browser. As a general rule, when we can ping the website but it still can’t display the website, we re...
  • SkyDrive Will Now Be OneDrive
    on Feb 13, 2014 in Microsoft
    I got an email from Microsoft advising me of the re-branding of SkyDrive – their equivalent of Dropbox or Google Drive. SkyDrive will now be known as OneDrive. Here’s the content of the email: A good change is on the way In the coming weeks you'...
  • The Curious Case of Allan Jay Narcisa Marshall
    on Jan 23, 2014 in BPO
    I’ve been working in the call center industry for almost 7 years now. This is the first time that I met a Filipino-American that actually worked for the BPO Industry. His name is Allan Jay Narcisa Marshall. He was my co-worker in a call center in L...
  • The Curious Case of Allan Jay Narciza Marshall Jr.
    on Jan 23, 2014 in BPO
    I’ve been working in the call center industry for almost 7 years now. This is the first time that I met a Filipino-American that actually worked for the BPO Industry. His name is Allan Jay Narciza Marshall Jr. He was my co-worker in a call center i...
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